Shipping

Mainland UK Standard delivery is £5.00 and normally takes 3-5 working days.

Available for any items under 1KG falling under the Royal Mail's Medium  Parcel Criteria. We aim to deliver as soon as possible but please allow up to 7 days in busy periods. Any items over weight will need to be sent with DPD/UPS and we will need to request extra postage from you. Please contact our customer service team if you need a specific quote.

info@hettieholland.com

Overseas Shipping

We are happy to send goods outside of the UK to Europe and Worldwide. Available for any items under 1KG and the  cost will be £5.50 (Europe) and £6.00 (North America). Please email us with your order if its over this weight and we will come back you the best shipping quote charged at cost. If an item is out of stock once you have placed your order we will contact you by email or phone to offer future delivery date once new stock has arrived or give you the choice of cancelling the order. We will contact you if there are likely to be any delays or issues around delivery.

For availability of stock or any other queries email

info@hettieholland.com

PIckup in store

Please select Pickup in store to order online and collect from the store during opening hours at no extra cost.

Returns & Exchange

You can return anything for an exchange or refund for any reason within fourteen days.Please return the item/s in their original condition / packaging and we will exchange/refund you excluding the postal charge. When posting your item back, you must obtain proof of postage of your return. We are not responsible for items lost or damaged in transit. You are responsible for packaging the return appropriately. Any items which arrive back broken due to insufficient packaging will not be refunded.